Purpose of the Role

• The Retail Manager plans and directs the day-to-day operations of the Branch. Develops strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
• Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Key performance areas:

• Manage retail staff, among which includes people working on the floor, and the cashiers
• Meet financial goals by analysing variances, initiating corrective actions, formulating pricing policies and scheduling expenditures
• Make sure pricing is correct
• Work on store displays
• Attend trade shows in order to identify new services and products
• Recruit, Coach, counsel, discipline, and train employees
• Evaluate self-on-the-job performance, as well as other staff
• Identify market trends that appeal to customers
• Ensure products are clean and ready to be displayed
• Approve contracts with store vendors
• Maintain inventory and ensure items are in stock
• Ensure promotions are accurate and in tune with company’s standards
• Utilize computers to record sales figures, for data analysis and forward planning
• Make sure that health and safety measures are met

Maintain health and safety measures and store’s cleanliness

• Organize and distribute staff schedules
• Preside over staff meetings
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Handle customer complaints, issues and questions  

Requirements

• Minimum 5 years managing a retail store, preference will be given to candidates with electrical knowledge and experience and experience in a similar work environment.
• Qualification in Business Administration, Retail Management or similar will be advantageous
• Experience in Accpacc or similar computer packages will be advantageous

Key Skills and Competencies

• Strong leadership and management style, plan lead and control
• Good Financial acumen
• Excellent organisational skills
• Experience in arranging customer days
• Knowledge and experience with in-store promotions
• Willing to work on Saturdays/Public holidays