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Road Accident Fund: Associate Customer Engineer Vacancies in Cape Town

Full Time

Website Road Accident Fund

The Road Accident Fund is a social security Fund that provides compensation to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cover.

Key Performance Areas

Ensure IT Services are Accessible to Internal and External RAF customers

  • Attend IT incidents and requests.
  • Setting up of user’s machines.
  • Configure new equipment.
  • Adopt proactive approach to prevent problems from arising.
  • Ensure compliance to OHS when setting up.
  • Escalate problems to Senior Officer: Technology Support where necessary.

Provide Desktop Support

  • Provide software and hardware configuration according to business requirements.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

  • Establish connection and access to MFD and Scanners for all users.
  • Identify problems; log calls with Service Desk and escalate matters to senior Officer: Technology Support.
  • Manage replacement of consumables in the region.

Provide Network and Telephone Support

  • Replace faulty devices.
  • Provide 1st line support telephone infrastructure.
  • Provide 1st line of network support.
  • Participate in power failover testing.

Asset Management

  • Undertake audits of hardware and software assets.
  • Conduct Bi-annual asset verification.
  • Adherence to asset management policy

AV Support

  • Attend to AV requests.
  • Attend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.

Reporting

  • Provide input to IT Operations reports.

Qualifications and Experience

  • National Diploma in Information Technology related qualification.
  • Microsoft 365 Certified (Any) will be advantageous.
  • AWS Cloud Practitioner Foundational will be advantageous.
  • Relevant 2 years’ experience in system support

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