Website South African National Parks (SANParks)
South African National Parks (SANParks) is the organization responsible for managing and protecting South Africa's 22 national parks. The organization is a public entity that plays a vital role in conserving the country's natural and cultural heritage, while also generating revenue through nature-based tourism.
Requirements
- Grade 12 (Matric) / NCV level 4 or equivalent.
- 1–2 years of practical work experience in a public cleaning or tourism-related environment.
- Good communication skills, both written and verbal.
- Knowledge of health and safety in the workplace.
- Ability to use cleaning tools and equipment safely and efficiently.
- Basic knowledge of customer service principles, with the ability to interact courteously and professionally with guests.
- Physically fit and able to perform manual tasks, including lifting, bending, and standing for extended periods.
- Willingness to work flexible hours, including weekends, public holidays, and shifts in line with hospitality industry demands.
- Knowledge of First Aid will be an added advantage.
Responsibilities
- Perform cleaning duties in and around chalets and guest facilities, including bed linen changes, floor cleaning (sweeping, mopping, vacuuming), furniture polishing, and waste removal, in line with cleanliness standards.
- Clean public areas such as reception, restrooms, and walkways, and report abnormalities (e.g., damages, spillages) to the supervisor for corrective action.
- Monitor and control inventory items, ensuring prescribed stock levels of guest amenities, linen, and cleaning supplies are maintained in all units.
- Report all maintenance issues promptly in accordance with the established standard operating procedures.
- Maintain high service quality standards and participate in continuous improvement initiatives as directed.
- Manage and respond to guest expectations and basic needs promptly and courteously within scope of duties.
- Use effective interpersonal skills to respond to and anticipate guest needs in a timely, courteous, and professional manner.
- Consistently adhere to established hospitality service standards.
- Handle lost and found items according to standard operating procedures and report them to the supervisor.
- Organize and prioritize daily tasks to ensure timely and efficient completion of cleaning and housekeeping duties.
- Assist with laundry duties including collection, sorting, bagging, and storage of linen, as per procedure.
- Comply with all health and safety procedures, including use of PPE, chemical handling, and hygiene protocols.
- Maintain daily control over cleaning materials issued and uphold high standards of cleanliness in all duties.
- Follow daily procedures for handling, distributing, and storing clean linen.
