About the job

PRE-SALES:

• Follow up on all new inbound marketing leads received;

• Book new or requested appointments for the Regional Sales Manager (RSM) or other relevant team members and assist with all administrative and operational requirements as may be required;

• Maintain the relevant internal Sales servers and ensure all documents are correctly uploaded, saved and named as per the naming convention;

• Tracking of all solutions from proposal state through to approval using current STS Tracker and CRM systems;

• Assist the RSM in establishing and developing leads in the following markets:

• Managing agents (property management focused);

• Community schemes (gated estates);

• Residential and property developers;

• Industry-specific service providers; and

• Network with existing STS relationships to meet other leads / partners.

SALES:

• Provide strong administrative support and the completion of ad-hoc tasks where applicable.

• Request applicable information and/or documentation;

• Ensure agreed turnaround times are being adhered to by all divisions;

• Assist with improving operational efficiency across all divisions;

• Follow up on all action items and requests from RSM or relevant departments;

• Confidentiality and Discretion: Handling sensitive information with utmost confidentiality and discretion, especially regarding sales strategies, customer data, and other proprietary information;

• Ongoing client relationship management;

• Compile and update weekly Sales Reports for the RSM;

• Meet monthly (or as required) with various departments to ensure all issues are resolved timeously;

• Assist on all tasks where necessary.

POST-SALES:

• Assist the RSM in creating and maintaining sustainable relationship with the above-mentioned clientele with focus on managing agents.

• Assist the RSM in the collection and updating of all required documentation

• Ongoing engagement with service providers, managing agents, trustees and directors of estates where solutions have been sold and implemented as well as schemes that are considering any STS solutions.

• Collate and provide dada required for RSM to produce Quarterly Sales Reports

• Introduction of cross-selling opportunities to existing clients

EDUCATION

• Grade 12.

• Administrative or Sales related certifications and / or qualifications will be an advantage.

• Industry related qualifications would be an advantage – specifically in the field of Property Management

EXPERIENCE

• Minimum of 1-2 years administrative experience – ideally within a Sales environment.

• Good knowledge of Sectional Title / Community Schemes would be an advantage.

SKILLS

• Excellent communication skills – verbal and written in the chosen language of the specific region;

• Strong calendar management skills;

• Fluency in other official South African languages would be an advantage.

• Understanding of sales processes and cycles including cold-prospecting is an advantage;

• Confident in public speaking and engaging with new clients.

• Strong business acumen.

• Interpersonal skills and able to build firm networks;

• Comfortable in dealing with clients and managing objections.

• Ability to be a team player when solving complex matters

• Ability to support customers and business partners during the sales cycles.

• Self-motivated.

• Organised.

• Attention to detail.

• Efficient time management and prioritisation skills.

• Full MS Office suite at intermediate level.