Website Discovery Limited
Discovery Limited is a major South African financial services company that operates in the healthcare, life and short-term insurance, banking, savings, and wellness markets.
Discovery Limited is a major South African financial services company that operates in the healthcare, life and short-term insurance, banking, savings, and wellness markets
. It is publicly traded on the Johannesburg Stock Exchange (JSE) under the ticker symbol DSY. Discovery aims to improve health and protect lives. Their business model, “Shared-value Insurance,” uses behavioral science to reward clients for healthy living, safe driving, and good financial habits. By reducing client risk, Discovery experiences fewer claims and can offer incentives and rewards, creating mutual benefits.
Job Description
- Outbound Call Centre: Booking of medical appointments for travelling Health Care Professionals (Nurses & Doctors).
Key Outputs / Job Responsibilities may include but are not limited to:
- Timely scheduling of appointments with clients and nurses for completion of medicals to finalize underwriting process.
- Dealing with e-mail queries, and telephonic queries – Telephone calls, Maintaining SLA’s.
- Liaise with Brokers/ Office Managers to ensure clients are reachable and seen for medicals to provide quality customer service.
Job / Role Requirements
Work Experience
Required
- At least 2 years client service experience in the Insurance Industry
- Prior experience in scheduling appointments with clients
Preferred (would be advantageous)
- Previous exposure to Discovery in house system e.g. SAM & Paradigm
Education / Qualifications / Accreditations with Professional Body
Required
- Matric
Preferred (would be advantageous)
- Related tertiary qualification
Technical Skills or Knowledge
Required
Skills
- Microsoft Office
- Excellent Interpersonal Skills
- Attentive to detail and quality
- Flexible, with an ability to work under pressure and adapt to change
- Resourceful
- Problem solving
- Results driven
- Communication skills
- Situationally adaptable
- Quality focus
Preferred (would be advantageous)
- Previous exposure to Discovery in-house systems e.g. SAM & Paradigm
Personal Attributes or Competency Profile
The Discovery Person
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
The Discovery Leader
At Discovery, Leaders:
- are inspirational leaders who live the values and believes in the core purpose
- are humble
- treat others with care, dignity and respect
- ensure that the business case prevails
- have a bias for action
- understand that people are Discovery’s greatest asset
- build an environment for optimal performance
- set ambitious goals and implement the highest standards
- are students and Master of Communication?
- never stop learning
- have and express strong beliefs and views, yet are open-minded and support the chosen path
