Specific Role Responsibilities

• Conduct product knowledge training and accreditation as per business unit requirements
• Manage soft skills training per business unit
• Deliver ad-hoc training based on business needs
• Conduct soft skills & sales training as per business unit requirements
• Update training material to meet the business & regulatory standards
• Provide post-training reports & feedback to business units
• Identify training needs in collaboration with business leads Unit/son an ongoing basis
• Co-ordination, administration of the E-learning system, and in-person training schedules & logistics
• Contribute to continuous improvement of learning and development
• Communicate progress and outcomes of learning initiatives
• Report monthly to relevant stakeholders
• Daily administration
• Schedule and conduct coaching sessions in all call centres
• Identifying areas of strength and improvement in individual staff and communicating this to managers
• Handling queries and resolving problems when they arise within the Business Unit
• Plan and Organise training correctly and timeously
• Ensure training delivery is aligned to FSCA regulations, TCF principles and business requirements
• Ensure accurate feedback on delegates’ progress is communicated to the business
• Conduct knowledge and skills assessments
• Support onboarding with structured induction programmes

Qualifications and Experience

• Grade 12 /Matric
• Qualification in Training and Development NQF 4 or 5 (Advantegous)
• 2 Years+ experience in short-term insurance coaching/training
• RE / FAIS qualification (Preferable or must be obtained within 6 months)
• Minimum 1-2 years’ experience in Learning and Development or in a similar role
• Experience in Coaching, Training and Development in a call centre environment
• Excellent presentation and facilitation skills