MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years relevant storage and backup experience in an Enterprise ICT environment.

Certificates:

• HPE 3PAR StoreServ I and/or HPE 3PAR HPE StoreServ II

ADVANTAGEOUS:

• IT Enterprise size DR, plan, implement and maintain.
• Managing HPE 3PAR StoreServ I experience.
• Managing HPE 3PAR StoreServ II experience.
• Implementing MSA Storage Solutions experience.
• ITIL Foundation.

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies:

• Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
• SLA Management for Data Center Services.
• Follow the change management, incident management and problem management according to the ITIL Framework.
• Continuous Improvements.

Operational

• Monitor, contribute and report on compliance to documented protocols to ensure contractual objectives are achieved.
• Maintain short-term and long-term capacity and availability goals to deliver on day-to-day services.
• Development / partake in the policies, procedures, and organisation capability to establish sufficient capacity to manage continuity and disaster recovery.
• Participate in any incident that leads to a disastrous event.
• Participate in annual disaster recovery testing as required and specified in the contract.
• Participates in SANRAL ICT DR plans, policies, and strategies.
• Storage provisioning.
• Zoning
• Firmware maintenance (SAN, Storage, Blade Chassis, Physical servers)
• Maintain HPE repairs.
• Ad-hoc project management.
• Patch management.

Reporting

• Provide monthly SANRAL infrastructure availability reports.
• Contribute to the compilation of monthly capacity and availability reporting
• ICT hardware firmware status.
• ICT software status.
• Project feedback.
• Change and Ticket feedback.