Website ADvTECH
ADvTECH Ltd is a leading South African and pan-African provider of private education and recruitment services, listed on the Johannesburg Stock Exchange (JSE).
ADvTECH Ltd is a leading South African and pan-African provider of private education and recruitment services, listed on the Johannesburg Stock Exchange (JSE). It operates through three main business segments: schools, tertiary education, and resourcing.
Duties and Responsibilities:
Database Capturing and Integrity
- Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
- For leads that are integrated into SIMS (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.
Consultations
- Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
- After the initial telephone call, send all necessary information via email.
- Responds to and consults with, if necessary, all applications not yet consulted with.
- Conducts follow up calls with all enquiries within 5 working days of initial contact.
Applications
- Secure applications by following the consultation process with all leads and enquiries.
- Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
- Complete required weekly follow up calls to secure applications.
- Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
- Drive applications to accept offer of admission and pay the required pre-registration fee.
Registration Targets
- Achieve individual registration target as determined by Head: Student Recruitment (Distance).
Stakeholder Management and Customer Service
- Internal customer points to note – interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head.
- Manages relationships in accordance with policies, procedures and legal requirements.
- Ensures and enables clear and open communication between the stakeholders and the brand.
- Conducts regular meetings with stakeholders.
Competencies required:
- Telephone Etiquette
- Advanced Oral & Written Communication
- Interpersonal
- Time Management & Planning
- Willingness to Learn
- Customer Service Focused
- Target driven with an ability to handle pressure
Minimum Education Requirements:
- 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar
Minimum Work Experience Requirements:
- Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.
