Website PPS
The Professional Provident Society (PPS) is a South African financial services company that focuses exclusively on providing insurance, investment, and healthcare products to graduate professionals.
The Professional Provident Society (PPS) is a South African financial services company that focuses exclusively on providing insurance, investment, and healthcare products to graduate professionals. Founded in 1941, it operates as a mutual company, meaning it is owned by its members rather than external shareholders. The PPS Foundation is dedicated to improving access to Science, Technology, Engineering, and Mathematics (STEM) fields for South African communities.
Formal Qualifications:
- Matric (Grade 12).
Experience and Knowledge:
- At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.
- Basic knowledge of the Life Assurance or Financial Services industry.
Main duties and responsibilities:
- Upload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.
Check and capture applications:
- Within 4 hours of being received.
- With a 95% accuracy level.
- Support functions include performing daily routine procedures.
- Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started.
- Communicate outstanding requirements after the request has been uploaded.
- Complete an annual assessment on appropriate systems.
- Provide administrative backing to the Life Specialists and directly to intermediaries.
- Provide quotations and statements of benefits to intermediaries.
- Take ownership of service level standards and ensure they are achieved consistently.
- Assist the Life Specialists in organising broker workshops.
