KEY PERFORMANCE AREAS

• Participate in the conceptualisation of the business system to be developed or enhanced in line with approved business requirements.
• Participate in the design of User Interface layout in accordance with approved functional and technical specification.
• Contribute to the development of system technical/functional specifications.
• Consult with Business Analyst to inform the design of system in accordance with approved user requirements specifications.
• Obtain approval from all interested parties through extensive consultations, testing, and quality assurance.
• Ensure that the systems/applications are developed or configured in accordance with applicable best practice standards and SAMSA Applications Architecture.
• Propose enhancement opportunities for the systems/applications within the SAMSA Applications Portfolio.
• Implement enhancement in response to audit finding recommendations and related audit review recommendations.
• Ensure standardisation of development technology platforms across the Applications Portfolio.
• Ensure that the systems are highly integrated and secure to ensure optimal business operations.
• Ensure development and customization of reports.
• Provide technology advisory services relating to best platforms to be used to keep abreast with fast paced technology changes.
• Conduct unit testing as part of development or configuration process including participation in the User Acceptance Testing (UAT) exercise.
• Ensure that the systems/applications are deployed in line with deployment procedure and related process.
• Provide post implementation support to enable that the deployed system is stable and free from operational bugs.
• Identify training needs and provide recommendations to the system owner.
• Participate in the development of system user manuals.
• Participate in User Training including required system refresher training to ensure users are conversant with the system.
• Ensure stable and reliable systems for SAMSA that are always functional and available to all users.
• Provide 1st, 2nd and 3rd line applications support and maintenance to ensure highest levels of systems availability.
• Manage application upgrades and updates in line with maintenance schedules.
• Manage problem analysis and provide resolutions for business applications, where necessary escalate to external service providers.
• Ensure that the systems attain high level of performance and availability.
• Ensure effective management of user accounts, implementation of Segregation of Duty Matrix and associated reviews.
• Develop processes to manage utilization and optimization of business applications.
• Manage requested changes in line with the Change Management process and procedure.
• Contribute in the development of Disaster Recovery Plan and its associated testing to ensure availability of systems in an event of disaster.
• Manage business processes together with system owners (Internal and External stakeholders)
• Manage service providers engaged in the provisioning of services related to the maintenance of business application.
• Conduct regular meetings with Service Providers, keep records of outcomes and ensure escalated issues are follow-up.
• Manage SLA Targets to ensure they are achieved.

Requirements

QUALIFICATIONS

• National Diploma in ICT or equivalent (NQF 6).
• Bachelors Degree in ICT or equivalent (NQF 7) would be an added advantage.
• CERTIFICATE IN ANY OF THE FOLLOWING:
• Programming Languages (OpenText-Documentum)
• SQL
• DevOps
• ITIL

KNOWLEDGE AND EXPERIENCE

• 5-7 years’ working experience, of which 2 years should be at a supervisory/specialist level as a System eveloper in EMC\OpenText, Adobe LiveCycle Software, Architecture and Development either of the following:
• EMC/ OpenText, xPression, XCP, xPlore
• Document Content Server including BAM
• Adobe LiveCycle Forms and Content / Presenter
• Records Manager
• Java Development
• Web Application Server
• Experience in designing system reporting.
• Knowledge of ITIL Framework.
• Knowledge of POPI Act.
• Knowledge of ERP, Documentum and Microsoft Environments.
• Knowledge of System Development Life Cycle (SDLC) Methodologies.
• Project Management.
• Knowledge of SQL Queries.
• Knowledge of Helpdesk System.
• Experience in supporting custom systems such as Sage, Microsoft Great Plains, OpenText and related

COMPETENCIES

• High levels of competence on the skills below is a requirement:
• Applicable programming/development language skills.
• Project management skills.
• Problem solving skills.
• Presentation skills.
• Communication skills.
• Negotiation skills.
• Experience in designing system reporting.
• Experience in SQL database.