Website TFG (The Foschini Group)
TFG holds a diversified portfolio of speciality retail assets across various product categories and consumer segments. The Group has a portfolio of 35 leading retail brands, with over 4600 outlets in 23 countries on five continents, offering customers a variety of speciality products including fashion apparel, jewellery, cosmetics, sporting apparel, electronics, homeware and furniture. TFG has the largest speciality fashion and lifestyle retail footprint in South Africa and a growing presence in the UK and Australia.
Job Description
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it’s a launchpad for your growth.
Responsibilities
- Driving turnover to ensure achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience
- A Grade 12 qualification
- A minimum of 3 years retail or admin experience
- Previous Retail Management experience
Skills
- Have an interest in fashion
- A passion for excellent Customer services and sales environment
- Figure and admin orientated
- Organised and thorough
- Profit and turnover driven
- Able to manage risk within the store
- The ability to communicate and persuade effectively at all levels
- Ability to show initiative and be resourceful
- Ability to source and implement effective solutions in a fast-paced environment
- Customer Service Delivery
- Office Systems
- Policy & Procedures
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
Behaviours
- Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus – understands, anticipates, and meets the needs and expectations of customers
- Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of other
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
