About Foschini Group (TFG)

The Foschini Group (TFG) is a diversified South African retail company with a portfolio of 39 lifestyle and apparel brands operating across Africa, the UK, and Australia. TFG operates over 4,900 outlets across 23 countries, encompassing a wide range of products including clothing, jewelry, cosmetics, sporting apparel, homeware, and furniture.

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus – understands, anticipates, and meets the needs and expectations of customers
• Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others