About Fidelity Services Group

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region. The company stays current with global trends and technological developments to innovate and maintain its leadership in the security industry. Provides manned guarding and specialized security services for residential and commercial complexes, retail, financial services, industrial facilities, and government.

Role Summary

Administrator to provide high‑calibre operational, governance and administrative support to ensure the seamless functioning of the executive office. This role demands exceptional organisational capability, professional maturity, discretion and the ability to operate effectively within a high‑pressure, fast‑paced corporate environment. The incumbent will support complex executive workflows, maintain governance structures and uphold the highest standards of confidentiality and accuracy in all interactions.

Qualifications & Experience:

• Grade 12/Matric.
• 5–8+ years administrative experience within a large corporate environment.
• Demonstrated ExCo‑level exposure and support.
• Advantageous: experience within the security industry.
• Ability to work extended hours as and when required
• Advanced Excel, MS Word and Power Point proficiency.
• Above average verbal and written communication skills.
• Ability to resolve conflict effectively.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.
• Valid driver’s license with own reliable transport.
• Ability to travel as and when required.

Key Responsibilities/Core Competencies (not totally inclusive):

• Manage complex executive calendars, briefings, travel and logistics.
• Coordinate minutes, action logs and decision tracking with strict confidentiality and version control.
• Maintain governance cycles, statutory diaries and executive office rhythms.
• Support crisis coordination and rapid convening of executive meetings.
• Customer Support.

Executive Administration

• Mastery in managing complex, calendars, conflict resolution and coordination of office touchpoints.
• End‑to‑end meeting support, including agendas, pre‑reads, briefings, action logs and follow‑up tracking.
• Comprehensive travel and logistics management (local and international), including security, visa and contingency planning.

Governance

• Accurate and action‑oriented minute taking; tracking resolutions and ensuring timely closure.
• Awareness of statutory and executive diaries, including monthly Joint Exco sessions, business reviews and key client engagements.

Communication

• Professional engagement with C‑suite and senior executives.
• High‑quality business writing with a professional, concise executive tone.
• Proven discretion and integrity in handling sensitive and confidential information.

Technical Proficiency

• Advanced capability across Outlook, Teams and OneDrive, including permissions and document control.
• Strong proficiency in PowerPoint, Word, Excel and general MS Office tools.

Operational Resilience

• Ability to convene rapid meetings during crises and support executive responsiveness.
• Strong security and priority awareness
• Coordination of office operations, facilities requests and asset management and business approvals.

Role Fit

• Strong bias toward action with exceptional anticipation skills and a “no surprises” operating style.
• Systems thinker with awareness of legal, finance, risk and operational interdependencies.
• Composed and effective in high‑volume, deadline‑driven environments.