About Fidelity Services Group

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region. The company stays current with global trends and technological developments to innovate and maintain its leadership in the security industry. Provides manned guarding and specialized security services for residential and commercial complexes, retail, financial services, industrial facilities, and government.

Role Purpose:

The branch administrator supports the efficient day-to-day operations of the branch by providing administrative, operational and coordination support to the Branch Manager, sales team, and other internal departments. This role ensures that administrative processes run smoothly, deadlines are met, compliance standards are upheld, and the branch maintains high service levels internally and externally.

Key Responsibilities: 

Contract & Lead Management:

• Capture, verify and issue leads for contracts to be submitted to OTC.
• Verify staff leads and prepare monthly payment schedules for lead payouts.

Sales Administration:

• Complete Sales Administration function during the transition over to the new system.
• Collate and capture daily and weekly rep feedback on the system.
• Manage sales reps’ diaries, including rescheduling appointments when required.
• Compile month-to-date and pending reports for progress and management meetings.

Branch Meetings & Reviews:

• Minute-taking for branch reviews and DICE meetings.
• Prepare monthly and quarterly Power-Point presentation for reviews.
• Provide relief support when the primary Branch Admin is absent.

Marketing & Events: 

• Arrange branch-level marketing campaigns.
• Coordinate quarterly and annual awards functions for the branch.

HR & Payroll Support:

• Prepare and submit monthly attendance registers to payroll.
• Maintain accurate time-keeping records for all staff within the department.

Procurement & Vendor Management:

• Source and load new vendors for procurement purposes.
• Manage vendor invoicing and payments, including submitting requisitions.

Reporting & Data Management:

• Collate daily and monthly statistics for management upon request.
• Maintain accurate administrative and operational records across all branch functions.

Communication & Support:

• Reception management – greet and assist all visitors to the branch
• Handle all incoming calls and attend to queries from management, reps, clients, and other internal departments.
• Support the branch manager with administrative, operational and reporting tasks.
• Ensure overall branch compliance with internal procedures and company standards.

General & Ad Hoc:

• Provide Administrative support where required to ensure uninterrupted branch operations
• Undertake ad hoc duties as assigned by the Branch manager or leadership team.