Job Description

The Floor Supervisor is responsible for supporting the store management team in providing outstanding leadership and ensuring operational excellence. They allocate time effectively, handle multiple tasks, and manage merchandise and visual principles. Additionally, they drive performance through store KPIs.

Responsibilities

• Support store management in providing outstanding leadership.
• Ensure operational excellence through a customer-centric mindset.
• Allocate time effectively and handle multiple tasks.
• Provide input on merchandise and visual principles.
• Drive performance through store KPIs.
• Ensure high levels of motivation and commitment within the store.
• Monitor sales performance and KPIs. Ensure compliance with company policies and procedures.

Qualifications

• A Grade 12 qualification or equivalent.
• Minimum 2-3 years retail experience with a minimum of 1 year store leadership experience.
• Strong leadership and team management skills, excellent communication and interpersonal abilities, proficiency in task and priority management, and experience in visual merchandising.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviours:

• Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus – understands, anticipates, and meets the needs and expectations of customers
• Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others