Position Overview

Dis-Chem Pharmacies is seeking a motivated and customer-focused Front Shop Assistant to join its team at Makhado Crossing in Limpopo. The successful candidate will play a key role in ensuring merchandise is well-presented, shelves remain fully stocked, and customers receive excellent service throughout their shopping experience.

This position is ideal for individuals who enjoy working in a fast-paced retail environment and are passionate about customer service, merchandising, and sales support.

Job Summary

• Position: Front Shop Assistant
• Company: Dis-Chem Pharmacies
• Location: Makhado Crossing, Limpopo
• Employment Type: Full Time
• Industry: Retail / Customer Service / Store Operations
• Minimum Qualification: Grade 12 (Matric)
• Experience: 0–6 Months Required | 1 Year Preferred
• Salary: Market-Related

Key Responsibilities

Merchandising and Shelf Management

• Ensure products are fully stocked and attractively displayed at all times.
• Maintain neat, organised, and visually appealing shelves.
• Monitor product expiry dates and remove expired merchandise.
• Replenish stock promptly to maximise product availability and sales opportunities.
• Ensure product labels and pricing are accurate and clearly displayed.
• Report pricing discrepancies to management for immediate correction.

Stock Control and Inventory Support

• Store and pack incoming stock in designated areas.
• Assist with stock rotation according to company procedures.
• Monitor stock levels and report shortages or out-of-stock items.
• Identify and report damaged or expired stock.
• Assist with stock counts and stocktaking activities.
• Support the loading and off-loading of stock deliveries.
• Ensure packaging materials and boxes are disposed of correctly after unpacking.

Customer Service Excellence

• Provide friendly, professional, and helpful assistance to customers.
• Assist customers in locating products and answering queries.
• Follow up on customer requests relating to out-of-stock items.
• Build positive customer relationships through excellent service delivery.
• Report customer compliments and complaints to management.
• Maintain company customer service standards at all times.

Point of Sale and Cash Handling

• Process customer purchases accurately and efficiently.
• Accept and process payments including cash, cards, vouchers, coupons, and approved payment methods.
• Process loyalty card transactions and partner programme rewards.
• Ensure accurate cash handling procedures are followed.
• Secure cash according to company standard operating procedures.
• Obtain approval for line voids and price changes where required.
• Maintain accurate till balances and transaction records.

Operational Support

• Assist with back-shopping and store recovery activities.
• Ensure all outgoing merchandise is scanned and paid for.
• Support team members during busy trading periods.
• Assist in training new employees when required.
• Adhere to company productivity benchmarks and performance standards.

Housekeeping and Safety

• Maintain high standards of cleanliness throughout the store.
• Keep stockrooms organised, neat, and safe.
• Follow all health and safety procedures.
• Adhere to company policies, procedures, and operational standards.
• Ensure compliance with Dis-Chem’s dress code and personal appearance standards.

Minimum Requirements

Essential Qualifications

• Grade 12 (Matric) or Senior Certificate.
• 0–6 months of retail work experience.
• Basic understanding of customer service principles.
• Ability to work in a retail environment.

Advantageous Qualifications

• 1 year of retail experience.
• Certification in Retail Business Management.
• Previous experience in customer service or merchandising roles.

Required Skills and Competencies

Customer Service Skills

• Strong customer service orientation.
• Ability to address customer queries professionally and efficiently.
• Friendly and approachable personality.
• Excellent interpersonal communication skills.

Retail and Merchandising Knowledge

• Understanding of retail operations and merchandising standards.
• Ability to maintain attractive product displays.
• Knowledge of stock rotation and inventory management principles.

Problem-Solving Ability

• Ability to identify and resolve routine operational issues.
• Understanding of when to escalate concerns to supervisors.
• Strong attention to detail.

Numerical Skills

• Ability to perform basic arithmetic calculations.
• Accurate cash handling and transaction processing.
• Understanding of retail pricing and promotions.

Personal Attributes

• Reliable and trustworthy.
• Self-motivated and responsible.
• Able to work independently with minimal supervision.
• Strong work ethic and commitment to quality.
• Team-oriented mindset.

Advantageous Skills

Candidates with the following skills will have an added advantage:

• Basic computer literacy (Word, Excel, Outlook).
• SAP system knowledge.
• Experience working with retail stock management systems.
• Additional customer service training.

Special Conditions of Employment

• Willingness to work retail trading hours, including weekends and public holidays.
• South African citizenship.
• Clear criminal record and favourable credit history.
• Valid driver’s licence.
• Own reliable transportation.

Benefits and Rewards

Successful candidates will receive:

• Market-related salary.
• Exposure to one of South Africa’s leading retail pharmacy groups.
• Opportunities for career growth and development.
• Ongoing workplace training and retail experience.
• Supportive and professional working environment.

Why Join Dis-Chem?

Dis-Chem offers an excellent entry point into the retail industry for individuals looking to develop valuable customer service, merchandising, and sales skills. Employees gain hands-on experience in a dynamic retail environment while working for one of South Africa’s most recognised and respected retail brands.

This role provides opportunities to build a long-term retail career while contributing to a positive shopping experience for customers every day.