Job Description

We are currently recruiting for a dynamic, energetic and strong individual who will be responsible for all the aspects of
the reverse logistics process.
This position is primarily responsible for all aspects of the reverse logistics process and managing incoming  deliveries to
the Warehouse by verifying and signing for incoming stock, assisting with unloading, checking documentation, storing of received items and processing any returns.

Duties and Responsibilities 

• Ensures daily responsibilities are completed in a timely manner while maintaining accuracy.
• Ensures adherence to Standard Operating Procedures for credits and receiving and maintains safe
departmental work practices.
• Report all discrepancies or operational challenges to appropriate departments and continuously monitor until
issues are resolved; escalate when necessary.
• Responsible for the receipt, checking and crediting of returned goods.
• Record and check quantity and quality of goods returned
• Addresses defective or discontinued goods for proper disposition
• Ensures the quantity to be processed matches the quantity on return note
• Capture and reconcile credits on the system. Resolve queries relating to returns
• Ensures returned goods are checked accurately and placed in designated place
• Keep track of shipment and delivery schedules for incoming stock.
• Inspect and verify that incoming stock is correct and undamaged.
• Handle all necessary paperwork upon shipment receipt
• Report damages or shortages to the appropriate person
• Compare purchase orders/transfer requests with invoices/transfer notes and packaging lists.
• Assisting with unloading deliveries from trucks.
• Processing returns for incorrect or unsatisfactory items. Organizing and storing received items in appropriate
areas. Updating the systems with the received items.
• Communicating with relevant internal stakeholders regarding delays or problems.
• Maintaining records of orders/transfers, delivery details, etc.
• Collaborate with all relevant internal stakeholders, such as Receiving and Housekeeping departments.
• Performs other duties as assigned to meet business requirements
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in
terms of planning, prioritising and self-development.

Education and Required Skills

• Grade 12
• Degree/National Diploma or equivalent in Administration/Logistics/Warehouse Management or at least 3 – 5
years of experience of which at least two were spent in a supervisory role in a similar environment with proof
of consistent career advancement
• SAP and Qwix working experience – highly beneficial
• WMS experience – beneficial
• Ability to work with a high degree of accuracy
• Knowledge of stock management
• Customer Service Orientated
• Excellent Computer Skills (Word, Excel, Outlook, SAP)
• Leadership and decision-making skills
• Strog problem solving and organizational skills
• Excellent Mathematical and Literacy skills