Role Purpose

• To attend to day to day Non-Motor claims handling across various products and to provide supervisory oversight over a defined area.

Requirements
Qualifications & Experience

• Matric
• Higher Certificate in Insurance
• Completed RE exams for representatives
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Intensive knowledge and experience of Commercial insurance products and complex claims
• 10 years of experience in a similar role

Duties & Responsibilities

• Handling / settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
• Handling / settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients / brokers on behalf of Underwriters
• Negotiating with various claims assessors and other related service providers
• Providing clients/ brokers with the highest standard of service
• Providing clients / brokers with feedback on claim progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Rendering of assistance from time to time with adhoc tasks
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization / management
• Attending to any other tasks as may be assigned from time to time
• Provide a supervisory function over a defined area within the claims department which shall include among others
• Providing technical advice to the area where required

Competencies

• Good interpersonal skills
• Negotiation skills
• Management Skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player