Website Guardrisk
Guardrisk is a specialist South African cell captive insurance and risk financing solutions provider. It is the market leader in this field in South Africa and is a wholly owned subsidiary of Momentum Metropolitan Holdings (MMH), a large South African financial services group. The Guardrisk specializes in cell captive insurance and alternative risk transfer solutions.
Role Purpose
To manage and administer liability claims under binder agreements on behalf of insurers, ensuring accurate processing, compliance with mandates, and excellent service delivery to brokers and clients.
Requirements
Qualifications
- Matric / Grade 12
- Law Degree – preferable but not mandatory, subject to experience in Short-Term insurance environment
- 60 FAIS Credits
- Insurance qualification preferable
- RE5 qualification
Experience
- 5 years experience, some of which should be in a legal practice environment or insurance recovery & liability environment
- Experience working with binder agreements
- Intensive knowledge of liability claims and resulting litigation
- Intensive knowledge of recoveries
- Knowledge in administering and handling liability claims and recoveries
- Computer literacy (MS Word, Outlook and Excel)
Duties & Responsibilities
- Day-to-day reporting to the Team Leader
- Handling liability claims, Recoveries and litigation matters in accordance with claims handling procedures
- Facilitating and managing outsourced motor liability claims and recoveries
- Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
- Entering into settlement negotiations with third parties / third party representatives
- Negotiating with motor assessors, attorneys, other service providers
- Providing technical advice on litigated matters
- Providing clients / brokers with the highest standard of service
- Providing clients / brokers with feedback on claims progress at all times
- Ensuring diary system is implemented and adhered to at all times
- Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
- Rendering assistance from time to time with ad hoc tasks
Competencies
- Strong analytical and problem-solving skills
- Knowledge of liability law and insurance principles
- Attention to detail and accuracy
- Negotiation and decision-making ability
- Excellent communication (written & verbal)
- Time management and ability to handle high volumes
