Pick n Pay is a major South African retail group that operates across several countries in Southern Africa. Founded in Cape Town in 1967, the company sells groceries, clothing, and general merchandise. The group operates through multiple store formats, including supermarkets, hypermarkets, and franchise options.

Minimum requirements

• Matric
• 12-18 months face-to-face customer service experience
• Drivers License
• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Competencies

• Self-driven
• Basic computer literate (MS Office)
• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills
• Pick n Pay values and culture
• Customer service ethos
• Understanding of Pick n Pay’s business priorities
• Understanding of different store formats
• Understanding of Pick n Pay values and expected performance standards
• Understanding of organizational structures, business flows, where and how to source information
• Code of Ethics
• Gain understanding on the process of handling customer complaints via different mediums
• Understand the SOP governing the public liability process
• Basic knowledge on the SOP governing the food safety procedure
• In-depth knowledge on the roles of the CSM in store and the community around the store

​​​​​​​Key responsibilities

• Customer Service
• Informal and formal feedback
• Customer Complain Chart

Store Standards

• SOPs

Communication

• Informal and formal feedback

Training

• Customer Complaints Chart
• Store Audits

Social Responsibility

• Informal and formal feedback
• Local Newspaper

Administration

• Informal and formal feedback

Ad-hoc Projects

• Project Plans