Minimum Requirements

Applicants must have:

• Grade 12
• No experience required

Applicants should also have knowledge of:

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Treasury Regulations
• Batho Pele Principles
• Department of Labour and UIF policies and procedures
• UIF Vision, Mission and Values
• Customer Care Principles
• Departmental policies, procedures and guidelines

Required Skills

Candidates should have the following skills:

• Interviewing skills
• Verbal and written communication
• Listening skills
• Computer literacy
• Interpretation skills
• Conflict management
• Time management
• Customer relations
• Analytical skills
• Interpersonal skills
• Telephone etiquette
• Ability to learn operations systems through on-job training

Duties

Successful candidates will be responsible for:

• Providing screening services
• Processing applications for UIF benefits
• Registering payment continuation forms
• Providing administrative functions

Apply using the correct email address for your preferred centre:

• Richards Bay Labour Centre – [email protected]
  Postal/Hand Delivery: Deputy Director: Richards Bay Labour Centre, Private Bag X20033, Empangeni, 3880 or hand deliver at 11 Lira Rink Road, Richards Bay
• Empangeni Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Richards Bay Labour Centre, Private Bag X20033, Empangeni, 3880 or hand deliver at 11 Lira Rink Road, Richards Bay
• Eshowe Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Richards Bay Labour Centre, Private Bag X20033, Empangeni, 3880 or hand deliver at 11 Lira Rink Road, Richards Bay
• Ixopo Labour Centre – [email protected]
  Postal/Hand Delivery: Deputy Director: Richmond Labour Centre, PO Box 852, Richmond, 3780 or hand deliver at 60 Shepstone Street, Richmond
• Ladysmith Labour Centre – [email protected]
  Postal/Hand Delivery: Ladysmith Labour Centre, Private Bag X9925, Ladysmith, 3370 or hand deliver at 35 Keate Street, Ladysmith
• Bergville Satellite Office – [email protected]
  Postal/Hand Delivery: Ladysmith Labour Centre, Private Bag X9925, Ladysmith, 3370 or hand deliver at 35 Keate Street, Ladysmith
• Umzinto / Park Rynie Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Port Shepstone Labour Centre, P.O Box 379, Port Shepstone, 4240 or hand deliver at 17 Bisset Street, Port Shepstone
• Pinetown Labour Centre – [email protected]
  Postal/Hand Delivery: Deputy Director: Pinetown Labour Centre, P.O Box 1025, Pinetown, 3610 or hand deliver at 49 Kings Road, Pinetown
• Hammarsdale Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Pinetown Labour Centre, P.O Box 1025, Pinetown, 3610 or hand deliver at 49 Kings Road, Pinetown
• Vryheid Labour Centre – [email protected]
  Postal/Hand Delivery: Deputy Director: Vryheid Labour Centre, PO Box 430, Vryheid or hand deliver at 99 Landrose Street, Vryheid
• Pongola Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Vryheid Labour Centre, PO Box 430, Vryheid or hand deliver at 99 Landrose Street, Vryheid
• Emadlangeni Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Newcastle Labour Centre, Private Bag X9925, Newcastle, 3370 or hand deliver at 29 Scott Street, Newcastle, 2940
• Stanger Labour Centre – [email protected]
  Postal/Hand Delivery: Deputy Director: Stanger Labour Centre, PO Box 138, Stanger, 4450 or hand deliver at 12 Cator Street, Stanger
• Umzimkhulu Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Kokstad Labour Centre, PO Box 260, Kokstad, 4700 or hand deliver at 59 Hope Street, Kokstad
• Bridge City Satellite Office – [email protected]
  Postal/Hand Delivery: Deputy Director: Durban Labour Centre, PO Box 10074, Durban, 4056 or hand deliver at Govt Buildings Masonic Grove, 16 Beach Grove, Durban

Important Notes

The Department of Employment and Labour intends to promote equity through the filling of this post in line with its Employment Equity Plan. Make sure you use the correct reference number, correct job title, and correct email address when submitting your application.