About Discovery Limited

Discovery Limited is a major South African financial services company that operates in the healthcare, life and short-term insurance, banking, savings, and wellness markets
. It is publicly traded on the Johannesburg Stock Exchange (JSE) under the ticker symbol DSY. Discovery aims to improve health and protect lives. Their business model, “Shared-value Insurance,” uses behavioral science to reward clients for healthy living, safe driving, and good financial habits.

Key Purpose

To provide exceptional customer service when onboarding applications, execute timeously and efficiently according to SLA. Provide high standards of customer service.

Objectives of this role

To check all relevant required documents are received eg correct application forms, valid bank statement, signed quote

Responsibilities

• To check all relevant required documents is received eg correct application
• forms, valid bank statement, signed quote
• Ability to ensure compliance check is completed
• To capture NB applications
• To capture on Quality centre any possible fix or system issues such as match the
• rates to NB quote
• Request outstanding information either telephonically or email
• To issues NB quotes
• Follow up on outstanding requirements
• Maintain SLA within processing pools
• Make recommendations for improvements to the system used in the department
• and testing system functionality after enhancements are made to the system
• Required to have excellent written and verbal communications skills
• Ability to switch roles and perform multiple tasks within the team
• Amend and update QA errors report when necessary
• To Capture, Quality Assure and activate new investments, issue the relevant
• policy schedules, and assist with queries relating to the process
• Strong product knowledge
• Monthly assessment needs to meet minimum target of 90%

Education and Experience

• Degree
• Quality assurance skills in lisp environment
• Communication skills
• Investment or financial Products
• Customer Service Orientation
• Results orientation
• Time Management