Purpose of the Role

• We’re looking for a hands-on Facilities Manager to oversee the day-to-day operations of accommodation services at Mortimer SAV. This role requires a strong leader who can ensure service excellence, compliance, and cost efficiency across facilities management, maintenance, and accommodation operations. As the Facilities Manager, you’ll play a key role in maintaining high standards of service delivery, client satisfaction, and operational effectiveness — while driving business performance in line with UjuESS and Empact Group’s strategic objectives.

Education and Experience Requirements:

• Relevant tertiary qualification in Hospitality, Facilities, or Business Management.
• 2–5 years of relevant work experience in a similar environment.
• Strong leadership and people management skills.
• Proven track record in financial management and budget control.
• Excellent communication, planning, and problem-solving skills.
• Computer literate with sound administrative capability.
• Experience in a remote facilities environment will be advantageous.

Key Areas of Responsibility

• Manage all aspects of facility and accommodation operations to meet contractual and service level requirements.
• Oversee maintenance, housekeeping, and accommodation services to ensure quality, safety, and compliance.
• Lead, coach, and develop a multidisciplinary team to achieve operational and financial goals.
• Monitor budgets, control costs, and drive profitability through efficient resource use.
• Ensure adherence to Health, Safety, and Environmental standards and compliance audits.
• Build and maintain strong client relationships, ensuring satisfaction and retention.
• Drive continuous improvement, innovation, and service delivery excellence.