About Fidelity Services Group

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region. The company stays current with global trends and technological developments to innovate and maintain its leadership in the security industry. Provides manned guarding and specialized security services for residential and commercial complexes, retail, financial services, industrial facilities, and government.

Job Description

We are seeking a dedicated and highly skilled Afrikaans speaking individual to join our team as a Fire Department Dispatcher. The Dispatcher will play a critical role in the coordination and response to emergency situations, ensuring that fire and rescue services are deployed swiftly and effectively to protect lives and property.

Responsibilities

• Receive emergency calls and relay pertinent information to responding units
• Dispatch fire, emergency medical services, and other emergency personnel to the scene of incidents
• Monitor and track the location and status of responding units
• Coordinate communication between responding units and provide necessary updates and information as needed
• Provide support and assistance to personnel in the field as required
• Maintain accurate and detailed records of all incidents and actions taken
• Operate and maintain communication equipment and systems in accordance with standard procedures
• Provide exceptional customer service to callers and stakeholders

Qualifications and Skill

• Fluent in Afrikaans
• High school diploma or equivalent
• Previous experience as a dispatcher or in a related field is preferred
• Strong communication skills, both verbal and written
• Ability to remain calm and composed in high-stress situations
• Excellent problem-solving and decision-making abilities
• Proficient in the use of communication equipment and computer systems
• Ability to work effectively as part of a team
• Willingness to work rotating shifts, including nights, weekends and holidays