Website Empact Group
For over 22 years, Intercare Group has been dedicated to making people feel better and enhancing access to affordable, quality, integrated healthcare. With a network of 28 medical and dental centres and a range of online health services, including nurse-led clinics, Intercare provides comprehensive primary care access to over a million patients annually across South Africa.
CRITICAL OUTPUTS
- Provide high-quality, friendly, and professional service aligned with patient care standards.
- Monitor and maintain the cleanliness and organization of nursing areas.
- Handle basic patient queries related to services and escalate issues as necessary.
- Works within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
- Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
- Report concerns brought to his/her attention in order to provide safe nursing practices.
- Ensure documentation is in accordance with the policy and within the legal framework.
- Maintain patient confidentiality, dignity and safety at all times in compliance with POPIA.
- Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
- Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.
- Actively maintain stock management processes.
- Ensure that the patient flow process is smooth, efficient and conducive to patient satisfaction.
- Attend to customer complaints and escalate where required to line manager.
- Ensure that protocols of professionals are adhered to at all times.
REQUIREMENTS
- Minimum Qualification: Matric / NQF 4 equivalent.
- Minimum of 2 years in a nursing role; 3 years recommended.
- Registered with South African Nursing Council (SANC) as an ENA.
- Computer proficiency (MS Office).
- Willingness to work shifts and occasional overtime as required
