OBJECTIVE OF ROLE

• The IT Enablement Manager ensures that IT capabilities, solutions, and investments deliver measurable business value. The role drives structured enablement across key areas, including business engagement and demand management, delivery governance and coordination, operational excellence and user adoption, as well as asset, cost, and capability optimisation. It also oversees Technology Proof of Concept (POC) initiatives.
• This position serves as a central coordination point between IT delivery teams, business stakeholders, and Group IT, ensuring that initiatives are effectively prioritised, well-governed, successfully adopted, and aligned to deliver maximum value.

KEY RESPONSIBILITIES

IT Enablement Strategy & Operating Model:

• Define and maintain the IT enablement operating model.
• Ensure clear role clarity and hand-offs across IT functions.
• Align enablement activities to IT and business.

Business Engagement & Demand Shaping:

• BRM function including oversight in shaping, qualifying, and prioritising business demand across the business.
• Ensure business requirements are value-driven and outcome-focused.
• Act as escalation point for complex business engagements.

Delivery Governance & Coordination:

• Oversee delivery governance across IT initiatives in accordance with GDT Frameworks.
• Ensure consistent planning, reporting, and escalation across IT Enablement.
• Coordinate dependencies and vendors across IT Enablement.

Enablement, Adoption & Benefits Realisation:

• Ensure solutions are effectively adopted and embedded.
• Oversee benefits definition, tracking, and reporting.
• Partner with OE Lead to drive realisation of value.

Asset, Cost & Capability Optimisation:

• Oversee IT asset visibility and optimisation.
• Ensure effective utilisation of IT capabilities.
• Support RFP process from Vendors in conjunction with GDT.

Technology Proof of Concept (POC) Initiatives:

• Engagement with technology vendors and Group.
• Digital Technology (GDT) to test new technologies to solve business challenges.
• Work with App Dev team to scale technology.

Stakeholder & Group Alignment:

• Act as a key interface between SA Commercial IT and Group Digital Technology.
• Ensure alignment to Group standards while protecting local priorities
• Represent SA Commercial IT in cross-functional forums

Requirements
EDUCATIONAL REQUIREMENTS

• Matric (Grade 12)
• Bachelor’s degree in engineering, Information Systems, Business Process Management, or related field

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• 5+ years experience in process improvement, operational excellence, or IT enablement roles
• 2+ years management experience
• Strong exposure to digital transformation initiatives
• Experience in organisations
• Lean, Six Sigma, Agile, or similar methodologies (advantageous)

SOFT SKILLS AND COMPETENCY REQUIREMENTS

• Strong strategic thinking with a structured, analytical approach
• Excellent stakeholder management, communication, and influencing skills
• Proven leadership presence with high accountability and ownership
• Strong planning, organisation, and coordination abilities
• Results-driven with sound judgement and decision-making skills
• Ability to operate effectively across business and technical environments
• Skilled in problem-solving, negotiation, and managing trade-offs
• Calm under pressure with a disciplined and outcome-focused mindset

COMPUTER SKILLS REQUIRED

• Computer skills: Office 365; ServiceNow
• Business relationship management models
• IT demand management and prioritisation frameworks
• Project and delivery governance
• Benefits realisation and value tracking
• IT financial awareness (costs, assets, vendors)
• Change management and adoption principles
• Familiarity with enterprise platforms (SAP, analytics, workflow systems)
• Understanding of IT service management and operating models
• ITIL framework and enterprise architecture methodologies
• Lean / Six Sigma methodology
• Customer Service Management experience
• Knowledge of the pharmaceutical industry
• Value modelling (ROI, payback period, business case development)
• User experience knowledge
• Business process mapping and optimisation
• IT-enabled transformation initiatives
• Benefits realisation frameworks
• KPI definition and performance tracking
• Familiarity with enterprise systems (SAP, analytics platforms, workflow tools)
• Understanding of regulated environments (advantageous)
• Proficiency in Visio and Microsoft Power Platform (advantageous)
• Process mapping and SOP hierarchy