Purpose of Job

• The Expeditor ensures seamless execution of the transport schedule by tracking and tracing delivery vehicles, engaging with Planners, third-party transporters, Sasol Distribution Controllers, the Contact Centre, and Commercial & Mobility Account Managers etc. The role is responsible for coordinating daily operations, resolving deviations, and ensuring that customer orders are delivered on time, in full, and safely.
• The Expeditor also proactively addresses operational challenges, provides continuous updates to stakeholders, and contributes to process improvement through data analysis and effective root cause investigations.

Key Accountabilities
Transport Execution & Stakeholder Engagement

• Track and trace deliveries; re-planning, engage with 3rd party transporters, Sasol Distribution Controllers, Customers and the Contact Centre on deviations, incidents, or schedule changes.
• Check customer Automatic Tank Gaude (ATG)/ Dip levels against scheduled orders to prevent Left on Boards (LOBs).
• Proactively manage 2-hourly updates from transporters, escalate delays, and arrange alternatives (replacement trucks, re-routes, gantry breakdowns, etc.) and keep customers updated.
• Ensure continuous safety and operational decision-making during protests, incidents, or breakdowns to protect drivers, equipment, and product integrity.
• Create and manage drains when LOBs are redirected.
• Amend shipments or trips for order cancellations, emergency requests etc.
• Escalate customer site delays by involving relevant Key Account Managers.
• Manage updates and report via Schedule Management Tool (SMT).
• Month end delivery reconciliations

Queries & Issue Resolution

• Handle non-delivery, late delivery, cancellation, emergency order, and volume query escalations.
• Investigate and resolve customer complaints and provide prompt feedback.
• Participate in root-cause analysis and implement corrective and preventive actions.

Administration & Reporting

• Resolve/ manage error logs, open orders, drain orders, and update delivery volumes.
• Complete all SAP/ Advanced Planning and Scheduling (APS)  updates (vehicle changes, drains, re-plans, reroutes etc) before end of shift.
• Ensure accurate and thorough shift handover, including safety issues, incidents, and operational challenges and critical information.
• Contribute to performance reporting and Key Performance Indicators (KPI) monitoring.

Fleet & Resource Adjustments

• Manage truck changes due to breakdowns, driver availability, or delays.
• Ensure smooth replacement planning to minimize delivery impact.

Continuous Improvement & Compliance

• Participate in operational meetings and contribute to updating Standard Operating Procedures (SOPs) /work instructions (WI).
• Review performance data and drive improvement.
• Support training and change management processes for expediting operations.

Formal Education and Working Experience

• Minimum: Grade 12 with 3–5 years’ experience in Expediting or Customer Demand Fulfilment or Logistics.
• Preferred: Diploma in Logistics or equivalent.