Clicks Group Limited is a South African retail-led healthcare group that is the country’s leading health, beauty, and wellness retailer and largest retail pharmacy chain. It operates a diverse range of brands across Southern Africa. The anchor brand and core of the business, it is the largest health and beauty retailer and largest retail pharmacy chain in South Africa, with over 990 stores and 780 in-store pharmacies.\

Job Objectives:

• Assist customers on the shop floor with product queries and directions
• Restock shelves and maintain clean, orderly displays
• Monitor product expiry dates and ensure rotation of stock
• Support in receiving and unpacking deliveries
• Work closely with all other departments to ensure efficient store operations
• Uphold high standards of customer service at all times
• Keep up to date with promotions
• Handle customer queries promptly and professionally

Competencies:

Essential:

• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Coping with Pressures and Setbacks

Minimum requirements

Minimum Educational Requirements:

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50%

Experience:

• Previous retail, sales or customer service experience in a customer facing role within a retail/FMCG store operations environment (essential)

Job related knowledge and skills:

• Retail/FMCG background
• Knowledge of customer service excellence
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills
• Selling skills
• Merchandising skills