SITA SOC is the State Information Technology Agency, a South African government-owned company (SOC stands for “State-Owned Company”). Established in 1999, it was created to consolidate and coordinate the state’s information technology resources. SITA’s mandate is to manage the procurement and delivery of Information and Communications Technology (ICT) services for the South African government. Its mission is to provide efficient, cost-effective, and integrated ICT services to the public sector to improve service delivery and citizen convenience. 

Purpose of the job

• The provision of second level support services relating to specific application systems according to service elements as specified in the applicable service level agreements under supervision.

Key Responsibility Areas

• Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application.
• Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application
• Provide advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications.
• Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user
• Provide Information Support to clients and supervisors.

Qualifications and Experience

• Required Qualification: 1 – 2-year National Certificate in an Information Technology / NQF level 5 or accredited specialised courses.
• Experience: 2 – 3 years application support experience.

Technical Competencies Description

• Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment. Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues. Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run. Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure.