About Novus Holdings

Novus Holdings is one of the largest print production, publishing, and manufacturing operations in Southern Africa. Founded as a family business over a century ago, the company is now listed on the Johannesburg Stock Exchange (JSE) and serves customers across the country and sub-Saharan Africa.

Job Description

On the Dot Supply Chain Management (Pty) Ltd, a division of Novus Holdings, seeks to appoint a diligent Loading Bay Supervisor in the Operations Department. This position is based in Durban, KZN. The successful incumbent will report into the Branch Manager.

Key Duties and Responsibilities

• Handle all queries received via e-mail, telephone or customer service department.
• Ensure queries are dealt with in a friendly and professional way and resolved within 24hours
• Make arrangements for the delivery of urgent and priority orders according to customer demands.: deliveries are done accurately and by the agreed times% on time delivery).
• Make arrangements for the delivery of urgent and priority orders according to customer demands.: Deliveries are done accurately and by the agreed times (….% on time delivery).
• Provide general support and backup to other teams to achieve daily targets.: Inter-team customer support rating increases to ….%
• Provide general support and backup to other teams to achieve daily targets.: Inter-team customer support rating increases to ….%
• Achieve financial goals: Operational cost:
• Assist with admin training for loading bay personnel.:
• Manage LB Distribution Co-ordinator outputs

Educational Requirements

• Matric or equivalent

Experience Requirements

• At least 5 years’ relevant experience, with a proven track record in managing a business or branch successfully;
• Experience in all aspects of management, i.e. HR, finance, operations, etc.
• Experience in a publication distribution environment advantageous.
• Proficient in relevant computer packages and application.
• Local area knowledge advantageous.

Skills and Competencies

• Business acumen: Applies understanding of the business and how own Area integrates with others to achieve departmental objectives
• Leadership: Manages one or more generally homogeneous Teams; adapts department plans and priorities to meet short-term service and/or operational objectives
• Problem solving: Identifies and solves technical and operational problems; understands and recognizes broader impact across the department
• Impact: Guided by policies and departmental plan, impacts the Team’s ability to achieve service, quality and timeliness of objectives
• Interpersonal skills: Guides and influences others either internally or externally to adopt a different pointof view