Are you a recent graduate with a degree in Law, Commerce, or a related field? The Financial Sector Conduct Authority (FSCA) has an exciting opportunity for you! They are looking for a Junior Analyst to join their Complaints and Queries Resolution team within the Business Centre Department in Pretoria, Gauteng.

Position Details

• Job Title: Junior Analyst – Complaints and Queries Resolution
• Reference Number: FSCA 320

Job Description

As a Junior Analyst, you will assist in managing and processing complaints and queries from a variety of sources. Your role will include referring complaints to relevant external stakeholders, regulatory bodies, or internal FSCA divisions, and maintaining the debarment register. You will report directly to the Manager.

Key Responsibilities

• Assess and manage complaints and queries received by the department.
• Refer non-relevant matters to appropriate external stakeholders.
• Direct relevant cases to internal FSCA stakeholders for handling.
• Engage effectively with both internal and external stakeholders.
• Coordinate and assist in closing various complaint matters.
• Contribute to outreach projects to promote awareness and understanding.
• Handle administrative duties as assigned by the management team.

Required Skills and Competencies

The ideal candidate should exhibit:

• Strong judgment and a decisive approach.
• Problem analysis and effective information gathering skills.
• Excellent verbal and written communication abilities.
• Good interpersonal skills and high emotional intelligence.
• Effective customer relations and persuasive skills.

Employment Equity

The FSCA is dedicated to increasing representation in line with its Employment Equity Plan. Applications from persons with disabilities are especially encouraged.

Note: Only shortlisted candidates will be contacted. The FSCA reserves the right not to appoint if a suitable candidate is not found.

Requirements

• A Bachelor’s Degree in Law, Commerce, or any relevant qualification.
• 0 to 1 year of experience (no prior experience needed).
• A strong understanding of the FSCA’s mandate and financial sector laws is advantageous.