To plan and coordinate the end-to-end management of reception and administrative tasks for the hospital in alignment with Group quality standards.

Minimum Qualifications And Experience

• Administrative Qualification / NQF Level 5
• 1-2 years’ experience in general office administration.
• Health-related qualification/certificate (advantageous)
• Knowledge of ICD codes
• Knowledge of medical / clinical terminology
• Advanced Computer Literacy
• SAP will be an advantage

Minimum Job Requirements:

• Professionally and diligently attend to all patient and customer queries
• Attend to calls received at front desk
• Physically inspect and ensure the admissions / reception area is well maintained each day
• Provide adequate information to customers and patients with regards to admissions and booking in accordance with Clinix standards
• Process healthcare forms (and all related documentation)
• Assist patients to accurately complete appropriate forms and documents, where required
• Obtain all required information and documentation from patients on admission i.e., Identity document and current/valid Medical Scheme card, as per the company policies and procedures
• Accurately capture patient information upon admission
• Ensure the admitting and treating doctor are accurately captured on the approved system
• Escalate any issues to the Reception Supervisor
• Execute daily tasks in a manner that maintains patient confidentiality
• Complete the discharge process as and when necessary
• Complete pre-admissions and pre-authorizations and accurately capture the information on the approved system (Inclusive of completing the Patient Master Index with authorization / reference numbers, ICD codes (where applicable), diagnoses (where relevant) and all other relevant information