Website Volvo Trucks
Volvo Trucks supplies complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Customer support is provided via a global network of dealers with 2,200 service points in about 130 countries. Volvo trucks are assembled in 12 countries across the globe. In 2023 approximately 145,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The group also provides complete solutions for financing and service. Volvo Trucks’ work is based on the core values of quality, safety and environmental care.
About the job
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What You Will Do
The main purpose of the role is to be a key-player in delivering the Customer Charter and achieves high customer satisfaction combined with optimized aftermarket profitability through providing a service delivery in line with our customers’ expectations and assist with all relevant functions within the parts warehouse. Secure that the dealership is working according to GVS process in the phases “Planning”, “On Arrival” and “Dealer to customer and follow up”.
Job Objectives
Receiving/Inbound
- Ensure and oversee that the receiving of goods are done according to Volvo procedure.
- To ensure that all parts are received accurately against documentation and within prescribed time as set by KPI standards.
- To timeously record all discrepancies on the GDS system when parts received are not conforming to standards and to document descriptions and part numbers.
- Ensure that parts are binned according to system allocations and not according to label allocations.
Outbound
- Process all customer order requests and ensure correct picking, packing and distribution of parts according to the Volvo procedures.
- Must at all times make sure that the system is updated after authorization.
- To make sure the correct parts and quantities are dispatched as per invoice.
- To provide an efficient and effective service to the workshop by ensuring that all Technicians receive their parts as soon as orders are processed, and parts are picked.
Credit Notes
- To ensure that credit notes are checked and signed off for processing. All credit notes to be filed in sequence and stored.
- To ensure that the correct procedures are followed when processing credits i.e. No electrical parts are returned etc.
Perpetual Stock Counts and Bin Verifications
- Ensuring that perpetual counts are done on a daily basis as per set quantities on the total volume of the Warehouse.
- To make sure a thorough investigation is done when discrepancies occur.
- All adjustments to be investigated and updates to be authorized before the system is updated.
House Keeping
- Ensure warehouse premises (inside/outside) always neat and tidy.
- Ensure parts stored correctly.
- Ensure all parts are binned correctly.
- Ensure waste collected timeously.
- Perimeter secure.
Exchange Parts
- Ensure parts from customer are at the agreed exchange standards (See Manual).
- Responsible for physical receiving & storage.
- Responsible for preparing supplier/core returns.
- Ensure that the packing and labeling of core parts be returned to PDC.
Health and Safety
- To ensure that all warehouse personnel abide by the rules and regulations set aside in the Volvo procedures regarding health and safety.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience
- Matric / Grade 12.
- Diploma in Warehouse management or a minimum of three years warehousing experience.
Key Comptencies
- Self-motivated.
- People orientated.
- Good communication and interpersonal skills.
- Customer Orientated.
- Resource Management.
- Teamwork.
- Quality orientated.
- Ability to plan and organize.
- Stock control.
- Time Management.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
