Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
• Maximize second gross profit.
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
• Provide specialized need analysis & financial and insurance advice and support to clients.
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits