Website FNB South Africa
First National Bank (FNB) is one of the “big four” banks in South Africa and a division of the financial services conglomerate, FirstRand. It provides a full range of banking and financial services to individuals, businesses, and corporations. An acclaimed mobile banking app and online banking platforms that offer secure and convenient access to financial services, including Secure Chat for customer support.
Job Description
- To deliver exceptional customer service by promptly assisting clients, accurately identifying their needs, and efficiently processing requests to ensure a seamless and positive experience.
Are you someone who has:
- Deceased reporting experience
- Knowledge of wills and Estates
- Call Centre Experience
- Excellent Microsoft office skills
- Hogan experience
- Platform chat background advantageous
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
- Manage own development to increase own competencies
- Deliver individual results through personal effort and skill.
- Build and maintain strong relationships with our internal and external stakeholders
You will be an ideal candidate if you:
- Have a relevant NDIP/ Degree
- Minimum of 3 years’ Call Centre experience
- Ideally 2 years of Platform chat experience
