Website Discovery Limited
We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.
About the job
Key Purpose
To monitor, assist and follow-up on vehicle impact, hijacked and stolen vehicle, including alerts for value-added and emergency services for Discovery Insure clients, working shifts.
Areas of responsibility may include but not limited to
- Efficient, timely processing of alert notifications.
- Accurate, timely administration.
- Achievement of product and soft skills knowledge targets.
- Stakeholder liaison.
- Adherence to risk and compliance requirements.
- Teamwork, self-management and alignment with Discovery values.
Education And Experience
- Matric (Essential)
- Minimum of 2 years’ experience in an emergency services call centre, e.g. road or home assist (Essential)
- Knowledge of Google Maps (Essential)
- Understanding of South African Geography, including high risk areas (Essential)
- Vehicle monitoring knowledge (Advantageous)
- PSIRA accreditation (Advantageous)
- Working shifts
- Degree (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
