About South African National Parks (SANParks)

South African National Parks (SANParks) is the organization responsible for managing South Africa’s 19 national parks. Established in 1926, its primary mandate is to oversee the conservation of the country’s biodiversity, landscapes, and heritage. The organization promotes nature-based tourism to both local and international visitors. The income from these commercial operations helps fund conservation efforts.

Job Descriptions

A vacancy currently exists for a Duty Manager position at Addo Elephant National Park in the Tourism Department. The successful candidate will report to the Hospitality Services Manager.

The successful candidate will have to provide their own accommodation and transport as there is no official accommodation in the park.

Requirements

• National Diploma in Hotel Management, Tourism or Hospitality Management.
• Two (2) years’ operational experience in housekeeping or front office.
• Two (2) years’ experience in a supervisory or management position of a rest camp, 3 -star lodge or hotel operation.
• Computer literacy, MS Word, Excel and Power Point.
• Code 8 valid driver’s licence (essential).
• Knowledge of Occupational Health and Safety, Reservations & Front Office Systems .
• A sound understanding of Eco-tourism, Sustainable Tourism, Customer Relations Management, Tourism & Service industry and Housekeeping.
• Good knowledge and understanding of the Tourism Industry and related legislations.
• The following soft skills are also highly important, namely, communication (verbal and written), customer service, financial management, conflict management, diversity management, leadership skills, project management and interpersonal skills.

Added Advantage:

• Bachelor’s Degree in Hotel Management, Tourism or Hospitality Management.
• PDP

Responsibilities

• Supervision of day-to-day activities in various tourism outlets
• Sorting out of all operational problems/challenges in tourism outlets
• Managing all relevant staff to ensure that the courteous and efficient welcoming and departure procedure for guests are carried out.
• Effective customer service by anticipating, meeting and exceeding the guests’ expectations utilizing the CRM system.
• Ensure that Tourism Property Management System and Front Offices processes align with operational and procedural policies.
• Responsible for the Front Office and Access Control administration daily in accordance with laid down procedures. Including financial management, asset management and inventory control SOP’s
• Monitoring income and expenditure and manage budget efficiently.
• Ensuring effective maintenance of tourism infrastructure, gardens and grounds to the highest standards.
• Ensure compliance and adherence to OHS standards and regulations. Ensure the security, health and safety of guests and staff.
• Supervision and development of staff that includes the planning of work schedules, evaluation of work and determining of training requirements.
• Assist with the development of new tourism products and the marketing of the park and its facilities.
• To ensure that the vehicle under their control is managed according to policy, including log sheet and administration of this.
• Be on-call outside normal working hours to take charge of any emerging crisis affecting visitors and staff.
• Responsible for HR related matters including administration of attendance registers.
• Compliance to all SANParks SCM financial SOP’s.
• To act in the absence of a Hospitality Services Manager when delegated.
• Ad-Hoc duties as per instruction of line manager.

Please Note

The successful candidate will have to provide their own accommodation and transport as there is no official accommodation in the park.