Job Description

 E-Commerce Sales Specialist

• We are seeking a commercially astute E-Commerce Specialist to take ownership of an allocated E-commerce merchant portfolio and drive measurable revenue performance.

The Opportunity

• This is not traditional account management. This role carries full commercial accountability for a defined revenue base.

As E-Commerce Specialist, you will:

• Grow revenue through structured cross-sell and upsell initiatives
• Increase product penetration across the merchant base
• Reduce churn through proactive, data-led engagement
• Strengthen long-term merchant relationships

You will act as a trusted advisor, ensuring merchants extract full value from Lesaka’s ecosystem while protecting and expanding recurring revenue.

Key Responsibilities

Revenue Growth & Expansion

• Analyse merchant performance and product usage to identify revenue opportunities
• Execute targeted outbound campaigns (calls, WhatsApp, email)
• Position bundled and tiered solutions using consultative selling techniques
• Build and manage a disciplined opportunity pipeline in CRM
• Deliver consistent net base revenue growth

Retention & Churn Management

• Monitor transaction trends to identify early churn risk
• Implement structured retention and reactivation strategies
• Partner with Support and Operations to resolve performance-impacting issues
• Protect recurring revenue through proactive intervention

Relationship Ownership

• Serve as the primary commercial contact for assigned merchants
• Conduct structured lifecycle engagements (activation, growth, renewal)
• Facilitate product education and value-optimisation discussions
• Provide market and customer insights to internal stakeholders

Governance & Insights

• Maintain accurate CRM records and reporting discipline
• Deliver performance insights on revenue trends and risk indicators
• Contribute intelligence on competitor activity and market shifts

What Success Looks Like

• Sustainable net base revenue growth
• Reduced churn rates
• Increased multi-product adoption
• High merchant satisfaction

What You Bring

• 3–5 years’ experience in Account Management, Customer Success, or Relationship Management
• Proven success in revenue growth, retention, and cross-selling
• Experience within fintech, financial services, E-commerce, or merchant acquiring preferred
• Strong analytical capability and CRM proficiency (Dynamics or Salesforce advantageous)
• Commercial acumen with a consultative sales approach
• Matric required; tertiary qualification advantageous
• Willingness to travel occasionally for merchant engagement