Responsible for overseeing the day-to-day operations of the facilities management business as predetermined by the Senior Operations Manager, ensuring efficient delivery of services, adherence to health, safety, and quality standards, and maintaining high levels of client satisfaction. This role requires strategic planning, team leadership, and operational oversight across the sites and services by managing the delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA). Establish and maintain mutually beneficial relationships with tenants and service contractors; assist in co-ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.

What you will bring:

• Tertiary qualification in Building/Facilities Management, Engineering, Business Administration, or related field.
• Minimum 3- 5 years’ experience in facilities management or operations management, preferably in multi-site environments.
• Strong knowledge of building systems (HVAC, electrical, plumbing, security, cleaning, and maintenance).
• Proven experience managing budgets, contracts, and client relationships.
• Familiarity with health, safety, and environmental regulations.

Key skills & competencies:

• Leadership and team management
• Excellent communication and interpersonal skills
• Strategic planning and problem-solving
• Financial acumen and budget management
• Strong organizational and project management skills
• Customer-focused with high attention to detail
• Proficient in FM software and Microsoft Office Suite

Working conditions:

• Office-based
• May require occasional extended hours or weekend work depending on operational need.

What you will be doing:

• Operational Management
• Team Leadership & Development
• Client Relationship Management
• Financial & Resource Management
• Compliance, Health & Safety
• Continuous Improvement
• Client engagement – Ensure regular meetings and be a trusted partner and escalation point.
• People leadership – Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement)
• Commercial and Contractual accountability – Full understanding and accountability of all key P&L & KPI drivers. Intimate understanding of Client contractual requirements
• Sourcing and Supplier management – Ensure effective supplier management and sourcing support.
• Internal stakeholders – Ensure smooth working relationship with all internal stakeholders.
• Sales and Growth – Partner with clients to ensure organic growth from Client
• Be part of working groups for various business development requirements.
• Project management – Assist Client where required
• Developing and presenting of business cases
• Create and track employee performance goals & KPI’s
• Drive and monitor employee training requirements
• Budget management and monthly tracking
• Support and drive client savings initiatives