About Fidelity Services Group

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider. The company, which was founded in 1957, offers a wide range of services for both residential and corporate clients across the region. The company stays current with global trends and technological developments to innovate and maintain its leadership in the security industry. Provides manned guarding and specialized security services for residential and commercial complexes, retail, financial services, industrial facilities, and government.

Job Description

The above position is vacant in Isando. The main purpose of the position is to ensure the posting of Security officers, that all site-specific security requirements are adhered to and that the client’s needs are always efficiently and professionally met.

Minimum Requirements

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry/ 2-3 years’ experience as a supervisor.
• People management experience.
• Administration, interpersonal communication, and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Valid driver’s license Code 8 and valid pdp
• Computer literacy on Microsoft Programs.
• Must be disciplined and able to enforce discipline

Key Performance Areas: (not totally inclusive)

• Maintaining good relations between Fidelity Security Services and the client about security services rendered.
• Ensuring the posting of Security Officers are done timeously.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.

Other personality attributes

• Ability to meet strict deadlines.
• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills