What You’ll Do

Payment Administration

• Manage all Salesforce Payment and Sonic Payment administrative duties.
• Maintain dashboards, opportunities, cases, and tasks in both systems daily.
• Execute change of ownership, change of entity, and change of account processes across all regions.

Client Engagement & Service

• Conduct national client courtesy calls (telephonic).
• Respond to client queries promptly and provide exceptional service.
• Handle queries and complaints professionally and provide suitable solutions.
• Assist clients via both email and phone to ensure a smooth and positive experience.

Operational Coordination

• Coordinate installation and collection scheduling with the Sales Administration team.
• Facilitate device suspension and unsuspension with Contracts and Debtors.
• Manage add‑on, reduction, and cancellation sales administration for all regions (working with regional sales teams).
• Support retentions processes where necessary.

Data Management & Analytics

• Monitor and analyze Payment swipe data nationally.
• Support national rate adjustment administration as required.
• Ensure dashboards and administrative records are accurate and up-to-date.

Internal Collaboration

• Liaise with internal departments regarding Payment cases and their resolution.
• Participate in regular internal meetings.
• Consistently follow all process steps, checklists, and operational guidelines.

Minimum Requirements

• Fluent in English — excellent verbal and written skills
• Strong computer literacy (advanced MS Office)
• Salesforce and/or Sonic experience (highly advantageous)
• DocuSign experience (advantageous)
• Previous administrative experience (essential)
• Customer service experience (advantageous)
• Exceptional administrative and multitasking capabilities
• Strong data analytics skills
• Excellent communication and active listening skills
• Driven, goal-oriented, and self-motivated
• High integrity, reliability, and maturity
• Ability to work well under pressure and within a team
• Strong critical thinking and problem-solving skills
• Exceptional attention to detail and adherence to deadlines