Old Mutual Limited is a premium African financial services group that provides a wide range of financial solutions to retail and corporate customers. Founded in Cape Town, South Africa, in 1845 as the first mutual life insurance company in the region, it has grown into a major pan-African institution operating in 12 countries. Old Mutual has a significant presence across Africa, including South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, Ghana, Uganda, Rwanda, South Sudan, and eSwatini, as well as a niche business in China.

Job Description

• To provide an effective secretarial function to the Claims Senior Management team, thus ensuring departmental effectiveness and client satisfaction
• Deal effectively with telephone calls, queries, messages and receive and direct internal and external clients/visitors appropriately
• Organise & maintain diaries and ensure that appointments are communicated and confirmed with relevant internal and external parties
• Attend to meetings, interviews and divisions’ administrative requirements, such as preparation of reports; documents; presentations; venues, refreshments, access authorisations and equipment requirements
• Provide general secretarial/administrative support to the Executive/s.
• Attend to general secretarial/administrative duties for the division, such as sorting of incoming mail; ordering and managing stationery, refreshments, cartridges, business cards and stamps; distributing monthly pay-slips, quarterly publications (i.e. Outlook magazine); managing departmental keys; and any other appropriate secretarial/administrative function as required
• Arrange travel and accommodation efficiently
• Arrange payments of invoices and maintain records and monitor the relevant budgets in this regard
• Manage relevant registers, such as asset registers, 3G access and allocation list, internal contact list
• Assist with the on-boarding of new employees by arranging computer access, telephone access, parking, working station/office, stationery for new staff; and schedule meetings with relevant stakeholders as part of their orientation
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Adhere to specified standards, policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.
• Matric
• Certificate in Secretarial
• 5 years’ experience in field of secretarial work
• Computer Literacy essential

Skills

• Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

• Directs Work
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 – Below school leaving