To oversee all cash matters (e.g., Cash Consultant I and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements.

• NQF Level 5 in Banking, Finance, Business Management, or a related field.

Experience

1. A minimum of 3–4 years’ branch banking experience is required, with solid knowledge of the bank’s laid-down policies and procedures relating to: teller and frontline operations, bulk cash handling and ATM operations
2. Proven experience in supervising or leading a team within a cash-handling or teller environment is essential.
3. Demonstrated ability to manage day-to-day team performance, including coaching, people development, performance management, and workforce planning.
4. A working understanding of compliance, audit, and risk frameworks relevant to cash operations within a regulated financial services environment will be advantageous.
5. Ability to motivate and guide a team to deliver excellent client experience while adhering to operational standards and mitigating risk.

Behavioural Competencies:

1. Adopting Practical Approaches
2. Articulating Information
3. Following Procedures
4. Making Decisions
5. Producing Output
6. Providing Insights
7. Upholding Standards

Technical Competencies:

1. Application & Submission Verification (Consumer Banking)
2. Banking Process & Procedures
3. Client Retention
4. Customer Acceptance & Review (Consumer Banking)
5. Customer Understanding ( Consumer Banking)
6. Heart of Customer Experience
7. Processing
8. Product Knowledge (Consumer Banking)