Are you the kind of person who thrives in fast-paced environments, loves solving problems, and knows how to turn chaos into order? If you enjoy creating and refining systems to boost efficiency, this role will be a perfect fit!

This retention marketing agency is on a mission to redefine the scaling experience for DTC brands by providing services that feel like an in-house team. They’re looking for a driven Operations Assistant to join them as they continue to scale, supporting the agency’s growth and playing a huge part in its success.

If you’re ready to roll up your sleeves, work closely with a passionate founder, and help take this startup to the next level, keep reading!

What You’re Getting Into

Step into a pivotal role that’s rewriting the playbook for how brands scale. Built on a mission to drive sustainable growth and become the go-to name for retention marketing, this agency doesn’t just create strategies—it builds partnerships.

As an Operations Assistant, you’ll work directly with the founder to transform their operations into a seamless, well-oiled machine. You’ll play a key role in building systems, improving workflows, and setting the stage for the team to focus on what matters most: driving growth and delivering a standout experience to their clients.

This is your chance to make a real impact in a startup environment where innovation, ownership, and teamwork are at the forefront. Join them as they scale and shape the future of retention marketing for eCommerce brands worldwide.

This is a remote, full-time contractor position.

What’s In It For You

• A fully remote position, providing the freedom to work from anywhere
• Flexibility in work hours as long as deadlines and quality expectations are met
• Exposure to exciting projects in the startup ecosystem, where new ideas and innovation are at the forefront
• Join a small, dynamic team of driven individuals who value action, transparency, and innovation, where they’re building a culture that encourages proactive problem-solving and open communication

How You Will Spend Your Time

• Streamline workflows across the agency by identifying inefficiencies and implementing solutions to improve communication, productivity, and overall team performance
• Keep content and strategy teams on track by setting clear expectations, monitoring deadlines, and ensuring deliverables exceed client standards, ensuring projects are completed on time and to the highest quality
• Lead the charge in creating an exceptional experience for new hires by refining and designing SOPs to set team members up for success and help scale the agency while maintaining a high-performance culture
• Manage platforms like Asana and Slack to ensure alignment, accountability, and seamless communication across the team, keeping everyone focused on shared goals
• Partner closely with the founder on strategic initiatives by organizing schedules, preparing agendas, and managing follow-ups from key meetings to directly support the agency’s growth trajectory
• Be the glue that holds cross-department collaboration together by driving alignment, tracking objectives, and fostering an environment of open, effective communication
• Serve as the point of contact for coordinating clear, timely, and professional updates to clients via Slack, reinforcing client relationships and demonstrating the agency’s commitment to excellence

Who You Are

• You have experience managing workflows in tools like Asana or ClickUp and thrive in dynamic, fast-paced environments where no two days are the same
• You’ve worked in an agency setting, ideally in eCommerce or digital marketing, and are skilled at juggling multiple priorities
• You catch the little details others might miss and take pride in ensuring nothing falls through the cracks
• You’re a proactive problem solver who doesn’t wait for direction—taking initiative and tackling challenges head-on is your default
• You’re fluent in English, excelling in both written and verbal communication, and know how to align teams around shared goals
• You thrive in startup environments where speed, adaptability, and action are key to success
• You value transparency, collaboration, and delivering outstanding client experiences, aligning with our agency’s core values