About Al Baraka Bank South Africa

Al Baraka Bank South Africa is the country’s only fully-fledged Islamic bank, operating as a subsidiary of the Bahrain-based Al Baraka Group B.S.C.. Established in 1989, it provides retail and corporate banking services strictly compliant with Shariah principles, avoiding interest-based transactions in favor of profit-sharing models.

KEY PERFORMANCE AREAS

Sales and Business Development

• Identifies and pursues new sales opportunities through proactive prospecting, networking and referrals to grow the Vivere product portfolio.
• Engages with walk-in and referred clients to present and position the Vivere product effectively.
• Conduct clients’ needs analysis to align product benefits with client requirements.
• Achieves and exceeds allocated monthly and annual sales targets.
• Cross sells complementary banking products to maximize client value and deepen relationships.
• Provides guidance and support to clients on the Bank’s digital platforms to facilitate seamless account activation.
• Delivers post-sale service support, including card activation and step-by-step guidance on the mobile app.
• Manage national leads and engages clients telephonically to drive sales and enhance customer experience.

 Client Relationship Management

• Builds and maintains long-term relationships with clients to encourage repeat business and referrals.
• Provides accurate product information and educates clients on features, benefits and compliance requirements.
• Resolves client queries promptly and escalate complex matters where necessary.
• Conducts follow-ups to ensure high levels of client satisfaction and retention.

 Compliance and Risk Management

• Ensures all sales are concluded in accordance with internal policies, regulatory requirements and Shariah principles.
• Completes and verifies all required documentation accurately and timeously.
• Maintains confidentiality of client information at all times.
• Identifies and mitigates potential risks in line with Bank policies.

Administration and Reporting

• Prepares and submits accurate daily, weekly and monthly sales reports.
• Maintains organised records of applications and supporting documentation.
• Monitors sales pipeline and provide feedback to management on trends and opportunities.

Brand Representation and Market Awareness

• Represents the Bank professionally at all client engagements and promotional events nationally as and when required.
• Conducts presentations of the product.
• Participates in marketing campaigns and branch initiatives to increase product awareness.
• Keeps abreast of market trends, competitor offerings and economic developments to strengthen product positioning.

Qualifications:

• Relevant Diploma or Degree in Marketing, Business Management, Finance or a related field
• RE5 certification (advantageous, where applicable)

 Experience:

• Minimum 2–3 years’ experience in a sales or banking environment
• Proven track record in achieving sales targets
• Experience in financial services or Islamic banking (advantageous)