Tsebo Solutions Group is a pan-African facilities management and workplace solutions provider. Based in Johannesburg, South Africa, the company has over 50 years of experience designing, managing, and maintaining workplaces across 26 African countries. Tsebo’s offerings aim to enhance productivity, well-being, and safety for businesses in various sectors. Tsebo combines a wide range of services into a single point of contact for clients, simplifying management and coordination.

Join Tsebo Cleaning Services as a Contracts Manager and take the lead in delivering high-quality cleaning operations for a site in the Inland Region. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence.

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.

Qualifications

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
• Experience: Proven experience in cleaning operations and staff supervision.