Duties and Responsibilities

• Lead large projects or processes of complex scope with limited oversight from Manager;
• Lead systems engineering delivery across multiple initiatives and projects;
• Allocate technical tasks and ensure quality with on-time delivery;
• Review and validate designs, proposed solutions and documentation;
• Drive deployment preparation, impact analysis, and release readiness;
• Champion and contribute to continuous improvement in engineering practices and technical workflows;
• Provide systems sign-off on solutions and automations;
• Ensure the execution of change management activities to support successful adoption;
• Ensure delivered solutions are aligned to defined business outcomes and KPIs
•  Apply systems thinking to understand and manage interdependencies, impacts, and connections across the broader technology ecosystem;
• Translate business and product requirements into clear, testable system and integration requirements;
• Define and maintain end-to-end solution architectures, including interfaces, data flows, and integration patterns;
• Design and deliver secure, scalable, and optimised APIs, integrations, and system components;
• Ensure solutions are engineered for high performance, availability, resilience, and long-term scalability;
• Define and own non-functional requirements for digital solutions;
• Perform advanced diagnostics, troubleshooting, and performance tuning across systems and integrations;
• Design and implement observability across systems, including logging, metrics, tracing, dashboards, and alerting to support production operations;
• Apply secure-by-design principles throughout the engineering lifecycle to protect data, systems, and integrations;
• Produce and maintain high-quality technical documentation, including architecture diagrams, and interface specifications;
• Contribute to and enforce engineering standards, patterns, and best practices across digital solutions;
• Ensure system designs support business continuity, including resilience, failover, and recovery considerations;
• Act as the technical owner for all gateway-based integrations;
• Ensure gateways are securely engineered, optimised, monitored, and aligned with architectural standards;
• Diagnose and resolve gateway-related performance issues and incidents;
• Ensure secure handling of tokens, certificates, secrets, and encrypted data exchanged across gateways;
• Provide technical leadership to the team and third-party vendors for payment gateway integrations;
• Collaborate with architecture, security, and vendors for gateway enhancements, upgrades, and new implementations;
• Support rollout and validation of new gateway protocols, features, and integration patterns;
• Establish and uphold testing strategies for unit, integration, system, and regression testing, ensuring effective use of test automation;
• Embed quality gates into CI/CD pipelines to prevent regressions and ensure production readiness;
• Ensure internal knowledge bases, support guides, and documentation are kept up to date to support stable operations;
• Maintain secure version control and repository discipline;
• Support vulnerability remediation and compliance;
• Ensure enterprise systems, integrations, and automation initiatives comply with organisational policies, standards, and regulations;
• Create and maintain technical policies and standards governing system design, integration, and optimisation;
• Support internal and external audits by providing technical evidence of compliance and control effectiveness;
• Identify and track technology and platform risks at an enterprise level, ensuring mitigation actions are defined and executed;
• Translate and present technical details for nontechnical stakeholders;
• Manage vendor-related technical escalations and ensure vendor deliverables meet agreed standards;
• Champion the identification of automation and digital optimisation opportunities across systems;
• Support the experimentation phase of new ideas and initiatives;
• Guide successful proof-of-concepts through to scalable, production-ready solutions with clear benefits realisation tracking;
• Set technical direction for automation and digital solutions;
• Mentor and support Digital Solution Engineers;
• Develop and grow Digital Solution Graduates;
• Act as the main technical escalation point for complex integrations and incidents;
• Lead organisational change by driving adoption of scalable, data-informed technologies
• Build cross-functional alignment to deliver stability and growth;
• Promote responsible use of technology with a focus on sustainability and resilience;
• Encourage teams to take accountability, motivate continuous improvement, and cultivate an environment of innovation, curiosity, and excellence.

Requirements

• Grade 12 or Equivalent (Essential);
• Bachelors degree in Information Technology , Industrial Engineering;
• Computer Science or a related field (Essential);
• Postgraduate qualification in Information Technology , Computer Science or a related field (Advantageous);
• Minimum of 8 years of experience in Information Technology Systems and Engineering;
• Proven experience in leading large-scale projects (Essential);
• Experience with systems, integration, and automation (Essential);
• Aviation experience (Advantageous).