We are looking for a Commercial Valuations Administrator to join a dynamic team of commercial, moveable and immovable valuers by providing support to the team in order to achieve Nedbank’s strategic objectives.

In this role you will be required to provide and perform quality and accurate business administrative support services to internal and external stakeholders.

Job Responsibilities

• Track the volume of valuations performed in relation to turnaround times.
• Ensure assessments are valid and of high quality by complying with policies, procedures, processes, and standards.
• Provide guidance and support to stakeholders to minimize rework.
• Track individual and team performance against performance indicators.
• Comply with service level agreements to make accurate decisions the first time.
• Provide feedback on application decisions based on the organization’s risk appetite.
• Share knowledge on service offerings and client needs.
• Engage with team members, managers, and peers through interactions and meetings.
• Conduct surveys to gather feedback on performance.
• Identify current and future training and development needs.
• Ensure the execution of preparations according to the onboarding checklist.
• Capture and process administration requests on the relevant system.
• Capture and process data on the relevant system.
• Identify and recommend opportunities to enhance processes, systems, and policies.
• Monitor and verify the process flow till completion.
• Extract, generate, and check reports from the system.
• Ensure compliance with Nedbank policies and FICA rules.
• Save electronic files on the server or in a physical secure repository.
• Email the Team Manager when cases or call records are not found or if there is a mismatch of accounts.
• Keep abreast of legislation and industry changes.
• Demonstrate these through interactions with the team and stakeholders.
• Identify training courses and career progression opportunities.
• Complete learning activities, practice experiences, and obtain/maintain certifications.
• Maintain and share knowledge with the team.
• Generate and make available relevant reports and MIS.
• Respond to queries and action requests within the Service Level Agreement (SLA).
• Manage and process invoice payments accurately and efficiently.
• Implement financial controls to ensure all payments are properly authorized and documented.
• Ensure accurate and controlled payment of vendors, suppliers, and internal stakeholders to maintain high levels of customer satisfaction.
• Address and resolve any payment-related issues promptly to ensure smooth operations.
• Oversee and execute payments to branches and client accounts in a timely manner.
• Ensure all transactions are recorded and reconciled accurately.
• Perform regular reconciliations to ensure all financial records are current and accurate.
• Identify and resolve any discrepancies in a timely manner.
• Effectively respond to business queries related to payments.
• Provide clear and accurate information to stakeholders regarding payment statuses and issues.

Minimum Experience Level

• 5 years senior admin level in financial services industry
• SAP Ariba experience would be an advantage

Requirements

• NQF Level 5 or Higher in a Financial or Banking related field essential

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work