Cape Herb & Spice is a South African company founded in 1994 that offers an extensive range of seasonings, rubs, curry spices, and sauces. Known for its innovation, the brand exports its products globally and is particularly recognized for introducing clear grocery grinders. Cape Herb & Spice products are widely available in various countries, including the UK, where they are stocked in major supermarkets.

Role Objective:

• To support the Key Account Manager and oversee seamless execution of customer orders

Key Functional Areas:

• Customer communication
• Internal liaison
• Administrational support

Responsibilities:

• Oversee loading of orders (or assist loading when necessary) and order confirmation process
• Assist with BOM sign-off and new product readiness
• Drive sales order through the supply chain and keep customer informed
• Assist KAM with internal departmental liaison
• Ensure resolution of shortages or issues related to orders
• Co-ordinate task team meetings for special production projects
• Assist with gathering forecasts and required information from customers
• Maintain customer databases
• Ensure customer specific requirements are met, be it taking photos of containers, sending test results on raw materials etc
• Co-ordinate payment and dispatch arrangement

Education and Required Knowledge:

• Matric with 2-5 years relevant experience
• Excellent computer skills
• Syspro knowledge is an advantage
• Strong written communication and ability to convey information clearly and concisely

Personal Characteristics:

• Good work ethic
• Highly organised, detail orientated and accurate
• Ability to work under pressure and multi-task
• A proactive approach and able to use initiative