Job Purpose

• Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.

Key Performance Areas

Gaming Product

• Refer to the work output task register for detailed tasks.
• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
• Record and prioritise all job cards.
• Move and place EGMs.
• Configure gaming equipment.
• Knowledge sharing on gaming products.
• Writing technical manuals as per operational requirements.

Gaming Technical Standards

• Clean-up move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment.

Customer Service

• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information.
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times.
• Guest Interaction and Service.
• Contact suppliers for technical support where relevant.

Audit and Investigations.

• Auditing and investigating (Refer to the work output task register).
• Jackpot exceptions.
• Count variances.
• Machine performance checks.
• Other auditing as per operational requirements.
• Reports variances and make recommendations.
• Communicated and follow-up to ensure all corrective actions are implemented.

Reporting and Administration

Analytical Reports: (Including but not limited to)

• Shifts reports.
• Month end feedback reports.
• Note acceptor reports.
• Card acceptance reports.
• Power Supply voltage report.
• Suspicious meter movement reports.
• Card update failures.
• Network stats checks.
• Captures relevant data.
• Ensures RGP information is displayed.

Work Conditions and Special Requirements:

• Ability to work shifts that meet operational requirements.
• Physically able to work and stand for long periods of time.
• Physically able to move machines.

Requirements

Education

• N5 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current) or Equivalent qualification

Experience

• 1 year experience as a technician will be an advantage.
• Experience in the gaming industry is preferred.

Skills and Knowledge

• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience
• Presentable.